1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused, unworn and unwashed
• Original tags must still be attached
• Items must be returned in their original packaging
• Products must be free from stains, odors, damage or signs of wear

We reserve the right to refuse returns that do not meet these conditions.

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2. How to Request a Return

To initiate a return, please contact us at:

Email: support@crowndistrict.eu

Please include:

• Your order number
• Full name
• Reason for return

Once approved, you will receive return instructions.

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3. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was received
• The product is faulty

We recommend using a tracked shipping service, as Crown District EU is not responsible for lost return parcels.

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4. Refunds

Once your return has been received and inspected, we will notify you regarding approval of your refund.

If approved:

• Refunds will be processed to the original payment method
• Please allow 5–10 business days for your bank or payment provider to process the refund

Original shipping charges are non-refundable unless required by law.

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5. Faulty or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the issue
• Description of the problem

We will arrange a replacement or full refund where applicable.

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6. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again
2. Contact your payment provider
3. Contact your bank

If you still need assistance, contact us at:
support@crowndistrict.eu

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7. Contact Information

Crown District EU
Email: support@crowndistrict.eu
Business Address: jk. Chaika 33, Varna, Bulgaria