Shipping policy
1. Order Processing
All orders are processed within 10-15 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly delayed.
2. Delivery Time
Estimated delivery time is up to 15 business days from the date your order is shipped.
Delivery times may vary depending on:
- Your location
- Customs processing
- Courier delays
- Public holidays or peak seasons
Please note that delivery estimates are not guaranteed.
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take up to 48 hours to appear after dispatch.
4. International Shipping
Crown District EU ships internationally to all countries.
Customers are responsible for any customs duties, import taxes or additional fees required by their local authorities.
5. Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout.
Crown District EU is not responsible for orders shipped to incorrectly provided addresses.
If you notice an error in your shipping details, contact us immediately at:
support@crowndistrict.eu
6. Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us and we will assist you in working with the shipping carrier.
Crown District EU is not responsible for delays caused by:
- Customs clearance
- Courier disruptions
- Weather conditions
- Incorrect customer information
7. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the packaging and product
- Description of the issue
We will review the issue and provide a suitable resolution.